The Help Desk Professional plays an important role in establishing and upholding the image of any company. Therefore, it is the responsibility of every Help Desk Professional to provide the highest quality customer care with every contact. The reason why well-trained and certified ones are in demand today.
Our Help Desk Professional Course is highly effective because it has been formulated based on practical demands that the job makes. The Course focuses on Best Practices, which includes High Impact Training TM, Total Contact Ownership TM, handling problem reports, follow up techniques, and troubleshooting. Other Best Practices addressed are phone etiquette, troubleshooting and escalations.
You will be trained in innovative methodologies for effective customer care and problem resolution as well as the fundamentals of customer support structure and procedures. The class incorporates role playing exercises and significant group interaction with dynamic instruction, enhancing problem-solving skills and improving customer care.
While IT knowledge is essential, we believe the key to a successful Help Desk is effective communication with your customers and clients. After all, despite the challenges of computers and communication, the basic principles still remain – tell me what the problem is so I may find someone to fix it. Without that simple communication, even the most elaborate Help Desk command center will be resigned to confusion and inefficiency. We give you enhanced communication training to ensure that you rise up to these challenges.
Our Help Desk Certificate is endorsed by New York University . Certification gives you advanced skills for providing excellent support and customer care, as well as an established and highly marketable skill set that will be valued by your management while considering performance and salary evaluation. Becoming a Certified Help Desk Professional also provides a career boost, heightening your confidence and motivation. Besides customers, peers, and management will respect your credentials
NOTE: The CHDP Certification online consists of two parts, the class and the certification test. The entire class is six hours online and can be completed at different sittings. Professionals have eight weeks to complete all online course modules and take the certification test. Students are given 2½ hours to complete the exam. Students must achieve at least 90 percent accuracy in order to obtain certification. If necessary, an STI Knowledge Certified Instructor will review the exam and help the participant plan for success. |
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To Enroll for Help Desk Professionals Certification, and for more information
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